AYCM • SPINCITY Guide

AYCM Booking Process

A quick and clear guide on how to book a table at SPINCITY using your AYCM membership, and what you need to pay attention to so your booking and refund work correctly.

Important: the booking must be created in the SPINCITY system. AYCM is then linked to the booking for check-in and refund purposes.
SPINCITY table tennis venue
SPINCITY venue
1. Your booking is only valid after payment

If you select a time slot but do not complete the online payment, the booking is not created.

2. The amount is initially held

For AYCM bookings, the amount is first held on your card rather than charged permanently straight away.

3. Check-in is required for the refund

You must scan the AYCM QR code at the entrance, otherwise the refund will not start.

When can AYCM be used?

This is one of the most important rules. AYCM bookings are not available in every time slot.

Weekends

On Saturdays and Sundays, AYCM can be used all day.

All day
Weekdays

From Monday to Friday, AYCM bookings are available only during these time windows:

00:00–17:00 20:00–24:00
AYCM cannot be used on weekdays during this time:
17:00–20:00
Up to 1 week in advance AYCM bookings can be made up to 1 week ahead.
24-hour cancellation policy Cancellation is free if it is made at least 24 hours before the booking.

Step by step

The full process is shown below in a simple and easy-to-follow way.

1
Register and add your AYCM membership
  • Create an account in the SPINCITY system.
  • Go to Account → Memberships.
  • Click Create.
  • Select All You Can Move (AYCM).
  • Enter your membership ID using numbers only, without “KR”.
Add Membership ID →
If the membership ID is entered incorrectly, the AYCM booking will not work properly.
Add AYCM membership in the SPINCITY system
Add membership
AYCM booking option and payment step
Book and pay
2
Book and complete the payment
  • Go to the Booking menu.
  • Select the AYCM option in the top left corner.
  • Choose your venue, time slot, and table.
  • Complete the online payment — only then is the booking valid.
More AYCM Information for SPINCITY →
This is where many users get stuck: selecting a slot is not enough. If the payment is not completed, you do not have a confirmed booking.
3
Enter the venue and check in using the AYCM app
  • After the booking is confirmed, enter the venue using your door code or the Open Door button.
  • Open the AYCM app.
  • Scan the QR code at the entrance.
  • This is very important: without check-in, the refund will not start.
If 1 AYCM user checks in, you receive a 50% refund. If 2 AYCM users check in, you receive a 100% refund.
Booking details and add another AYCM user
Booking details
Optional

Add another AYCM user

If two people are playing, the second AYCM user can be added during the booking or later in the booking details by entering the other user’s membership ID.

This is not required. If only 1 AYCM user checks in, a 50% refund will still be processed.

Refund

The refund amount depends on how many AYCM users complete the check-in successfully.

50%

If 1 AYCM member checks in

100%

If 2 AYCM members check in

0%

No refund without check-in

Frequently Asked Questions

I selected a time slot but did not finish the payment. Is my booking valid?

No. The booking is only valid if the online payment has also been completed.

Why do I see a hold on my card?

For AYCM bookings, the amount is first held on the card. After check-in, the refund is processed automatically.

What happens if I forget to check in?

In that case, the refund will not start and the full amount will be charged.

How far in advance can I book?

AYCM bookings can be made up to 1 week in advance.

Ready to book?

Register, add your AYCM membership, and then start your booking in the SPINCITY system.