Effective Date: 20.07.2025
Last Updated: 20.07.2025
This Privacy Policy explains how SPINCITY Table Tennis KFT (“SPINCITY”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you use our website https://spincity.hu, booking app https://app.spincity.hu, or visit our venue at Fáy utca 4, 1139 Budapest.
We are committed to protecting your privacy and handling your data in accordance with applicable laws, including the General Data Protection Regulation (GDPR).
📌 1. Data We Collect
We may collect the following types of personal data:
a. Information You Provide to Us
- Full name
- Email address
- Phone number
- Billing address (for payment)
- Account login credentials
- Booking and usage history
- Communication with our support team
Note: SPINCITY does not knowingly collect or process personal data of users under the age of 16.
b. Automated Data Collection
- IP address
- Device/browser information
- Pages visited and time spent (via analytics)
- Booking session metadata
- Access logs (e.g. door entry times)
c. CCTV Footage
- Our venue is monitored by CCTV cameras for safety and operational purposes
- Footage may also be used for coaching feedback and in-app video replay features
🛠️ 2. How We Use Your Data
We process your personal data to:
- Create and manage your SPINCITY account
- Facilitate bookings, payments, and refunds
- Allow secure entry to the venue via app or access code
- Communicate with you about bookings, account updates, or support requests
- Monitor and enforce venue rules
- Improve our services and app through analytics
- Ensure the safety of our guests through surveillance
🔐 3. Legal Basis for Processing
We process personal data only when we have a lawful basis under GDPR, such as:
- Consent – for marketing communications
- Contractual necessity – for booking and access management
- Legitimate interest – for security and service improvements
- Legal obligation – to comply with tax or regulatory requirements
🔄 4. Sharing of Data
We may share your data only when necessary and with trusted third parties, such as:
- Payment processors (e.g. Revolut Business)
- Analytics services (e.g. Google Analytics)
- Security and monitoring partners
- IT providers that host and maintain our app
We do not sell or rent your personal information to third parties.
🌍 5. Data Storage & Retention
- Your data is stored securely on EU-based servers or GDPR-compliant providers
- Booking and usage data may be retained for up to 5 years for legal, tax, or security purposes
- CCTV footage is typically stored for 30 days, unless flagged for review
✉️ 6. Your Rights
Under GDPR, you have the right to:
- Access the data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and personal data
- Object to or restrict certain types of processing
- Withdraw consent (e.g. for marketing) at any time
To exercise any of these rights, please email: info@spincity.hu
🧁 7. Cookies & Tracking
We use cookies and local storage to:
- Enable login and session features
- Improve app performance and usability
- Collect anonymised analytics
Please refer to our full Cookie Policy for details.
🔒 8. Security Measures
We implement a range of technical and organisational security measures to protect your data, including:
- HTTPS encryption
- Access control and authentication
- Data minimisation practices
- Regular updates and audits
🏛️ 9. Right to Lodge a Complaint
If you believe your data protection rights have been violated, you also have the right to lodge a complaint with Hungary’s national data protection authority:
Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)
Website: https://www.naih.hu
📬 10. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
SPINCITY Table Tennis KFT
Company registration number: 01-09-444146
Tax number: 32816907-2-41
📍 Registered Office: Bem József utca 9, 1027 Budapest
📍 Venue: Fáy utca 4, 1139 Budapest